How to make an appointment

We are using Klinik Access, a total triage system service to book appointments. This means that patients will be managed more effectively by connecting the right person for the right service.

For those patients who meet any of the criteria below, please know that you can still call the surgery where one of our triage team will be able to assist you:

  • If you do not have access to internet
  • If you have a language barrier
  • If you have a disability
  • If you are in mental health crisis
  • If you are neurodivergent
  • If you need an appointment for a child under 6 months old

NB: Klinik Access is only available Monday - Friday 8am - 5pm excluding bank holidays. After 5pm please call the practice on 01273 772020 to speak to a receptionist who will take down your details. If you need advice outside of the practice opening hours please call NHS 111 or in an emergency call 999 or go to A&E.

Most appointments must now be booked via Klinik Access:

When to use Klinik Access
  • medical advice
  • admin queries
  • prescription queries (not for ordering a prescription)
  • requests for fit notes
  • request for a face to face or telephone  appointment with a GP or other clinician
  • vaccination enquiries 
  • annual long term health reviews: asthma, diabetes, contraceptive and HRT
Fill out a Klinik Access Request
When to book Online
  • Blood Tests (HCA)
  • Cervical Smears (Nurse)
  • Flu jabs (HCA)
  • Child Immunisations (Nurse)
Book Online

Online access also allows you to cancel, check or change appointments, view your medical records and see test results.

Cancel Appointment

What happens after you fill out your Klinik Access Request

We aim to respond to your Klinik Access Request before the end of the next working day but due to the increase in demand there may be a slight delay.

Once our triage team have processed your Klinik Access Request they will send you a notification via sms or email advising you of when an appointment has been booked and what type of appointment it is. It may be that you are booked in, in a few days’ time so that the most appropriate clinician is able to process your query (for example, this is something a specific clinician has been dealing with). If your Klinik Access Request is regarding an administrative or prescription query, you will be advised when this has been passed on to the relevant team.

If your condition deteriorates or you feel that you need medical attention sooner, please contact the practice on 01273772020 and NHS 111 or 999 if it is an emergency.

How to use Klinik Access

Step 1

Feel unwell, or have a request for the practice? click on the Klinik Access link

Step 2

Choose the relevant section for your need or request

Step 3

Fill out the information requested and submit your Klinik Access Request. Questions may change depending on what you input.

Step 4

We will review every Klinik Access Request we receive and decide on the next best step to help you. This means you may not need to visit the practice for an appointment. We will contact you by sms, email or a telephone call.

When the surgery is closed

The Improving Access Service (IAS) offers GP appointments when our surgery is closed. IAS offer routine, pre-bookable appointments with a GP or nurse which help you to be seen sooner - often on the same day. The appointment may be at your own GP Surgery or another Surgery nearby.

Please call the Improving Access team on 01273 003330 for cancellations and enquiries.

Through our partnership with Brighton and Hove Federation, patients now have access to additional appointments from 18.30 to 20.00 weekdays and 09.00 to 17.00 Saturday and Sunday. These include remote and face to face GP appointments as well as appointments with a nurse, pharmacist or health care assistant. Specialist clinics are also being available (e.g. menopause and womens health). Please refer to the Federations website for updates. Access to these clinics is by contacting the surgery in the normal way. These appointments might be held at a different location to the surgery and are subject to availability.

Home Visits

Holistic healthcare in the community means some patients require home visits if they are too frail to travel to their GP Practice. Urgent visits may be available for other patients who are seriously unwell after being assessed or triaged by the duty clinician. Generally, it is preferable for care to be delivered at your GP practice where more equipment and help is available for your assessment; particularly children should be brought in to be assessed. For your convenience, you may be seen at either of the three WellBN sites at Brunswick, Benfield or Burwash. Please request home visits by completing a Klinik form or calling the practice as early as possible and preferably before 11am in order to manage the day's caseload.

WellBN has a dedicated team of experienced healthcare professionals (Advanced Nurse and Clinical Practitioners, Paramedics, Health Care Assistants) who will be able to assess you at home and provide continuity of care for ongoing conditions. Some patients with urgent problems may need to be referred to the Roving GP service who will be able to monitor your care at home with the aim of keeping you out of hospital if this is appropriate.

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