We are using Klinik Access, a total triage system service to book appointments. This means that patients will be managed more effectively by connecting the right person for the right service.
For those patients who meet any of the criteria below, please know that you can still call the surgery where one of our triage team will be able to assist you:
NB: Klinik Access is only available Monday - Friday 8am - 5pm excluding bank holidays. After 5pm please call the practice on 01273 772020 to speak to a receptionist who will take down your details. If you need advice outside of the practice opening hours please call NHS 111 or in an emergency call 999 or go to A&E.
Most appointments must now be booked via Klinik Access:
We aim to respond to your Klinik Access Request before the end of the next working day but due to the increase in demand there may be a slight delay.
Once our triage team have processed your Klinik Access Request they will send you a notification via sms or email advising you of when an appointment has been booked and what type of appointment it is. It may be that you are booked in, in a few days’ time so that the most appropriate clinician is able to process your query (for example, this is something a specific clinician has been dealing with). If your Klinik Access Request is regarding an administrative or prescription query, you will be advised when this has been passed on to the relevant team.
If your condition deteriorates or you feel that you need medical attention sooner, please contact the practice on 01273772020 and NHS 111 or 999 if it is an emergency.
Feel unwell, or have a request for the practice? click on the Klinik Access link
Choose the relevant section for your need or request
Fill out the information requested and submit your Klinik Access Request. Questions may change depending on what you input.
We will review every Klinik Access Request we receive and decide on the next best step to help you. This means you may not need to visit the practice for an appointment. We will contact you by sms, email or a telephone call.
If you do not have your SystmOne Online login details we can send these to you by email or by sms. Please fill out this form.