How to make an appointment

Do you have any of the following conditions?

I have ear pain

If you are 18 years and over fill out a klinik form to request an appointment at the GP

If you are aged 1-17 years you can now be treated under the NHS in the consultation room at the pharmacy under the NEW Pharmacy First Service. You can just walk in to a pharmacy and ask for the service or you can fill out a klinik form asking us to refer you to the pharmacy service The pharmacy will call you to book you in for an urgent appointment. Read more about the service here.

I think I have impetigo

Impetigo for children over 1 years and adults can now be treated under the NHS in the consultation room at the pharmacy under the NEW Pharmacy First Service. You can just walk in to a pharmacy and ask for the service or you can fill out a klinik form asking us to refer you to the pharmacy service The pharmacy will call you to book you in for an urgent appointment. Read more about the service here.

For infants under 1 years old fill out a klinik form to request an appointment at the GP

I have an infected insect bite

Infected insect bites for children over 1 years and adults can now be treated under the NHS in the consultation room at the pharmacy under the NEW Pharmacy First Service. You can just walk in to a pharmacy and ask for the service or you can fill out a klinik form asking us to refer you to the pharmacy service The pharmacy will call you to book you in for an urgent appointment. Read more about the service here.

For infants under 1 years old fill out a klinik form to request an appointment at the GP

I have shingles

If you are 18 years and over you can now be treated under the NHS in the consultation room at the pharmacy under the NEW Pharmacy First Service. You can just walk in to a pharmacy and ask for the service or you can fill out a klinik form asking us to refer you to the pharmacy service The pharmacy will call you to book you in for an urgent appointment. Read more about the service here.

If you are under 17 years fill out a klinik form to request an appointment at the GP

I have sinusitis

If you are 12 years and over you can now be treated under the NHS in the consultation room at the pharmacy under the NEW Pharmacy First Service. You can just walk in to a pharmacy and ask for the service or you can fill out a klinik form asking us to refer you to the pharmacy service The pharmacy will call you to book you in for an urgent appointment. Read more about the service here.

For children under 12 years fill out a klinik form to request an appointment at the GP

I have a sore throat

If you are 5 years and over you can now be treated under the NHS in the consultation room at the pharmacy under the NEW Pharmacy First Service. You can just walk in to a pharmacy and ask for the service or you can fill out a klinik form asking us to refer you to the pharmacy service The pharmacy will call you to book you in for an urgent appointment. Read more about the service here.

For children under 5 years fill out a klinik form to request an appointment at the GP

I have a suspected UTI

If you are between the ages of 16 and 65 and have an uncomplicated Urinary Tract Infection you can now be treated under the NHS in the consultation room at the pharmacy under the NEW Pharmacy First Service. You can just walk in to a pharmacy and ask for the service or you can fill out a klinik form asking us to refer you to the pharmacy service The pharmacy will call you to book you in for an urgent appointment. Read more about the service here.

For all other suspected urinary tract infections fill out a klinik form to request an appointment at the GP Please come to the surgery to provide a urine sample.

Do you have a query?

I need medical advice

For any medical advice fill out a klinik form

I have an admin query

For any admin queries fill out a klinik form

I have a prescription query

For medication queries, prescription queries, for new medication or one off medication fill out a klinik form to request an appointment at the GP

Please note, for repeat medication follow this link

I need a fit note, sick note or Med3

For fit notes, sick notes, Med3 certificate and doctors letters fill out a klinik form

I have a vaccination query

You can see your immunisation records on your NHS App

For any other vaccination queries fill out a klinik form

I need a review of my long term conditions

For annual health reviews or queries around your long term conditions such as asthma COPD contraception and HRT fill out a klinik form

I want a face to face or telephone appointment

To request an appointment fill out a klinik form

Request an urgent appointment

Request a routine appointment

Cancel an appointment

Please note: You can also cancel your appointment via the NHS App

Find your NHS Number

Book a blood test, a smear test or childhood immunisations

Blood test, smear test or childhood immunisations can be booked directly if you have registered for online services.

If you do not have your SystmOnline login details we can send these to you by email or by sms. Please fill out this form.

Alternatively, you can request any of these appointments by requesting a routine appointment.

Urgent Care

Urgent appointments

We ask that all appointment requests come to the practice via our online triage system, Klinik Access – the system identifies urgent appointments and we have a dedicated team who will book you in or ensure you are seen by the most suitable clinican as soon as possible. Alternatively, you may call us on 01273 772020. It’s important to keep in mind that speaking directly with a receptionist won’t speed up the appointment process. The receptionist fills out the form just like any other patient, and appointments are allocated by our dedicated triage team. Patients should complete the forms themselves if possible, and the receptionists are happy to assist. Additionally, the triage team values receiving as much information as possible to avoid confusion and ensure accuracy.

What happens when the surgery is closed

If you need advice outside of the practice opening hours please call NHS 111 or in an emergency call 999 or go to A&E.

The Improving Access Service (IAS) offers GP appointments when our surgery is closed. IAS offer routine, pre-bookable appointments with a GP or nurse which help you to be seen sooner – often on the same day. The appointment may be at your own GP Surgery or another Surgery nearby.

Please call the Improving Access team on 01273 003330 for cancellations and enquiries.

Through our partnership with Brighton and Hove Federation, patients now have access to additional appointments from 18.30 to 20.00 weekdays and 09.00 to 17.00 Saturday and Sunday. These include remote and face to face GP appointments as well as appointments with a nurse, pharmacist or health care assistant. Specialist clinics are also being available (e.g. menopause and womens health). Please refer to the Federations website https://www.brightonandhovefed.co.uk/enhanced-access for updates. Access to these clinics is by contacting the surgery in the normal way. These appointments might be held at a different location to the surgery and are subject to availability.

Urgent Care Centres

REMIT: Urgent treatment centres provide urgent medical help when it is not a life-threatening emergency for minor injury and minor illness presentations, in both children and adults.

STAFFING: The Urgent Treatment Centre is staffed by Emergency Care practitioners, Advanced Care Practitioner and Duty Dr.

EXCLUSIONS: The UTC does not deal with routine dressing care, acute mental health presentations or chronic disease management.

REFERRALS/REDIRECTIONS: If appropriate, patients will be referred to specialist teams, accident and emergency or other health care providers such as own GP or pharmacist.

Urgent Care at Brighton Station NHS Walk in Centre

Aspect House, 84-87 Queens Rd, Brighton and Hove, Brighton BN1 3XE Tel 0333 321 0946

Open 7 days a week including bank holidays 8am to 8pm for anyone 6 years and over https://www.practiceplusbrightonstation.nhs.uk/

Urgent Care at Lewes Victoria Hospital

Nevill Road, Lewes, East Sussex, BN7 1PE Tel: 01273 666492

Open 7 days a week including bank holidays 8am to 8pm for all ages. https://www.nhs.uk/services/hospital/lewes-victoria-hospital/RXCLV

Minor Injuries

Minor Injury Units

REMIT: MIUs will assess and treat patients with a wide range of minor injuries in both adults and children.

STAFFING: Minor injury units are staffed my emergency Care practitioners supported by healthcare assistants.

EXCLUSIONS: MIUs do not deal with minor illnesses, acute mental health, chronic disease management or routine dressing care.

REFERRALS/REDIRECTIONS: If appropriate patients will be referred to specialist teams, accident and emergency or other health care providers such as own GP or pharmacist.

Minor Injuries: Brighton Station NHS Walk in Centre

Aspect House, 84-87 Queens Rd, Brighton and Hove, Brighton BN1 3XE Tel 0333 321 0946

Open 7 days a week including bank holidays 8am to 8pm for anyone 6 years and over https://www.practiceplusbrightonstation.nhs.uk/RXCLV

Minor Injuries: Uckfield Community Hospital

Framfield Road, Uckfield TN22 5AW Tel: 01825 721501

Open 7 days a week including bank holidays 8am to 8pm

X-ray is available 9am to 4.30pm Monday to Friday and 12pm to 5.30pm Saturday to Sunday https://www.sussexcommunity.nhs.uk/services/minor-injuries-unit-miu-at-uckfield-community-hospital/109006

Home Visits

Holistic healthcare in the community means some patients require home visits if they are too frail to travel to their GP Practice. Urgent visits may be available for other patients who are seriously unwell after being assessed or triaged by the duty clinician. Generally, it is preferable for care to be delivered at your GP practice where more equipment and help is available for your assessment; particularly children should be brought in to be assessed. For your convenience, you may be seen at either of the three WellBN sites at Brunswick, Benfield or Burwash. Please request home visits by completing a Klinik form or calling the practice as early as possible and preferably before 11am in order to manage the day’s caseload.

WellBN has a dedicated team of experienced healthcare professionals (Advanced Nurse and Clinical Practitioners, Paramedics, Health Care Assistants) who will be able to assess you at home and provide continuity of care for ongoing conditions. Some patients with urgent problems may need to be referred to the Roving GP service who will be able to monitor your care at home with the aim of keeping you out of hospital if this is appropriate.

What happens when Klinik Access is unavailable

Ou online appointment triage system, Klinik Access, is only available Monday – Friday 8am – 5pm excluding bank holidays. After 5pm please call the practice on 01273 772020 to speak to a receptionist who will take down your details.

What if you are unable to fill out a klinik access form

For those patients who meet any of the criteria below, please know that you can still call the surgery where one of our triage team will be able to assist you:

If you do not have access to internet
If you have a language barrier
If you have a disability
If you are in mental health crisis
If you are neurodivergent
If you need an appointment for a child under 6 months old

It’s important to keep in mind that speaking directly with a receptionist won’t speed up the appointment process. The receptionist fills out the form just like any other patient, and appointments are allocated by our triage team. Patients should complete the forms themselves if possible, and the receptionists are happy to assist. Additionally, the triage team values receiving as much information as possible to avoid confusion and ensure accuracy.