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The NHS App

by | Oct 26, 2023 | WellBN

  • The NHS App allows you to access a range of NHS services.
  • You can download the NHS App on your phone or tablet.
  • You can also access the same services in a web browser by logging in through the NHS website.
  • You must be aged 13 or over to use the NHS App.
  • You also need to be registered with a GP surgery in England or the Isle of Man.
  • Find out more about who can use the NHS App.

What you can do with the NHS App

You need to prove who you are to get full access to the NHS App. With full access you can:

  • order repeat prescriptions and nominate a pharmacy where you would like to collect them
  • book and manage appointments
  • view your GP health record to see information like your allergies and medicines (if your GP has given you access to your detailed medical record, you can also see information like test results)
  • book and manage coronavirus (COVID-19) vaccinations
  • register your organ donation decision
  • choose how the NHS uses your data
  • view your NHS number (find out what your NHS number is)
  • use NHS 111 online to answer questions and get instant advice or medical help near you

Before proving who you are, you can use the NHS App to:

  • search trusted NHS information and advice on hundreds of conditions and treatments 
  • find NHS services near you


Keeping your data secure

To access the NHS App, you will need to set up an NHS login and prove who you are. Your NHS App then securely connects to information from your GP surgery. If your device supports fingerprint detection or facial recognition, you can use it to log in to your NHS App each time, instead of using a password and security code.

The NHS App may interact with other apps or devices or link with other services, e.g. Patient Knows Best (PKB), but only when authorised by you, and you remain in control of your data.

WellBN is not responsible for advice, maintenance or queries, including issues about data processing and information governance concerns, regarding the NHS App which is provided by NHS Digital. Please see the following links to get technical help and to understand their legal frameworks and data governance – NHS App help and support – NHS (www.nhs.uk) and NHS App legal and cookies – NHS (www.nhs.uk).
WellBN will not be responsible for data held by other organisations. Every organisation which holds your data must comply with the same legal duties and responsibilities as outlined in this fair processing (privacy notice) and must have mechanisms to manage your data including your rights to access, knowing how and who your data is shared with, how it is processed and requests for removal or correction of data.


For more information and support on the NHS App, visit us in the practice and speak to one of our team or visit NHS App and your NHS account

The NHS App is available on iOS and Android: