There is currently an ongoing investigation at the surgery, which is being conducted in collaboration with NHS Sussex and NHS England, concerning the prescribing practices for children and young people who are receiving gender-related healthcare.
The review involves examining relevant medical cases and notes to ensure that all care provided is in line with current national clinical guidelines and safety standards. We will be sure that laws concerning data control are not broken in this process.
The purpose of this investigation is to ensure that appropriate care is being delivered and to maintain high standards of safety and quality for all patients. It is important to be clear that all other services provided by the surgery, including adult (over 18) gender services, are unaffected.
Supporting Young People and Families During This Time
If you or your child are affected by this investigation — or if you have questions or concerns — The ICB have set up a dedicated helpline for young people under 18 and their families who are receiving gender-related healthcare through WellBN. Please note, you do not need to be a Sussex resident to access this support.
How to Reach the ICB
Helpline Phone Number: 0300 131 6775
Select option: 3
Hours: Monday to Friday, 9am to 5pm
An experienced NHS support workers, who specialise in supporting young people and their families in gender care, are available to listen, provide information about the investigation, and help you access appropriate local support. They cannot give direct clinical advice but will support you with your concerns.
Additional Support
Mental health crises: Call NHS 111 and select the mental health option to connect with Sussex Mental Healthline (available 24/7).
Anonymous mental health support: Text SUSSEX to 85258 for free, confidential support from a qualified mental health professional within 15 minutes.
About the Investigation
The review involves patients under 18 who are receiving or have been prescribed medication for gender dysphoria, primarily residents of Sussex. The process will assess their notes and determine the next steps—whether support will involve local mental health services, endocrinology, or transfer to specialist NHS gender services. Notes will only be accessed following patient consent. Each case is unique, and outcomes will vary. We remain committed to providing appropriate care and support throughout this process.
Questions or Concerns?
If you need further information that isn’t answered through the helpline, you can contact the ICB via email:
General inquiries: sxicb.contactus@nhs.net
Case review inquiries: agem.cyp-gnrss@mdahlia
Please note: WellBN has paused prescribing hormone medications for children and young people under 18 for gender dysphoria. We continue to offer general medical care to all patients and gender care to adult patients. Thank you for your understanding and trust as we work through this important matter.